We want you to enjoy your purchase from Created by Magic, but we know every now and then you might need to return a product.
Unfortunately, we cannot accept personalised items back unless there is a fault with the product. If you are unhappy with your order in any way, please contact us and we will be happy to discuss a refund or exchange.
Non-personalised items can be returned in their original condition and packaging within 14-days of delivery. We recommend sending via registered post. We will then either replace or refund the goods, depending on your wishes. All return postage is the responsibility of the purchaser.
If the goods you are returning are defective or damaged, we will examine them on return and notify you of your refund via e-mail as soon as possible. Refunds are processed within 30 days of an e-mail confirmation of receipt and confirmation the item(s) are defective. Money is transferred back to the same payment method used at the time of purchase.
In the event we cannot refund via your original payment method, we will instead issue a cheque to the address used on the order. If you are unsure of any part of our returns policy, please don’t hesitate to contact us at customer support.