We do our absolute best to ensure all of our Created by Magic customers enjoy a magical shopping experience, however occasionally you may need to make a return.
We can’t accept personalised items back unless they are actually faulty. If you are not happy with your order for any reason please get in touch straight away to discuss the reason for return and whether you require a refund or exchange. Non personalised items can be returned in their original condition and packaging within 14 days of delivery to the seller of the product. We would recommend that you return your items via registered post.
We will then either replace the item or, if you prefer, offer a full refund of the goods. All return postage is the responsibility of the purchaser.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.