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10% off your first personalised print order - see special offers!Free Standard delivery on orders over £90*
Created by Magic

Contact Us

Contact Us2024-05-20T20:28:19+00:00

Whether you have a question about one of our award-winning products, our opening hours or just want to say ‘hi!’, we’d love to hear from you.


Opening Times

Mon – Thu | 9am-5pm    |     Fri  | 9am-2pm

Please allow extra time for replies outside of these timeframes.

Whatsapp us:

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FAQs

Personalised Print Q&A2024-02-04T18:29:08+00:00

If you have specific questions about personalised prints, feel free to ask, and we’ll do our best to provide answers. Whether you’re curious about the customisation process, available designs, or any other details, we’re here to help!

We currently sell A4 and A3 frames with our personalised prints, we hope to add larger framing options in the near future. Please see our framing page for more information on the quality of our framing.

Pixelated or blurry photos are not great when trying to create one of our illustrations using a photo. Making sure that your photos are in high resolution is one of the first steps to ensure your illustrated print would turn out great.

To check a photo’s resolution on a Windows PC, select the file you want to use. Right-click on the image and then select “Properties.” A window will appear with the image’s details. Go to the “Details” tab to see the image’s dimensions and resolution. Checking a photo’s resolution on a Mac is similar to a PC. Select the image you want to use and “Right-click” on it. Click on “Get Info” Hi-res images are at least 300 pixels per inch (ppi) and approximately 2,000 pixels in length. If you have any queries about your image, please just get in touch.

We can certainly add more than one pet in a portrait. We just ask that all the pets are in the same image to begin with to avoid changes in angles, quality of image, lighting and image differences.

If having the pets in one image isn’t an option, we can create a headshot portrait, see 2 pet portrait as an example.

Get in touch

We work with a variety of different papers and printed products.

Unframed – A4 Tintoretto Gesso paper (250gsm & 300gsm) & A3, A2 German Etching paper 280gsm

Framed – A4, A3, A2 German Etching paper 280gsm

Read more on our paper types paper guide.

We will always do our absolute best with the image you have of a passed beloved pet. We understand that technology wasn’t the best back in the day, so if its a low resolution old image or even a photograph of a photograph, we’ll do our best to advise.

Please send your image across to our team and let us know its your only image, we will advise on the best options and we’ll see what we can do to work some magic.

Get in touch

We love to hear your ideas, bespoke prints can be created, let us know your thoughts and we’ll see if it’s possible!

Get in touch

Yes, there is always a way, let us know which design you’d like larger and we’ll do our best to help.

For illustrated prints, we just ask that the image is a high quality large file (2mb+)

Get in touch

Wedding Stationery Q&A2023-10-17T18:46:32+00:00

Ordering

It is recommended that you order your wedding stationery around 4 to 6 months before your big day, this will give you more than enough time with them before you  send them out. Don’t forget you may need to make changes and

On the day stationery and signage may be ordered at a much later date, we recommend 2-3 weeks beforehand to allow enough time. If you’re worried you’ve left it too late then drop us a message before ordering and we’ll see if we can squeeze you in!

See below a breakdown of the bridal-paper essentials:

Before the day

  • Engagement party invitations
  • Save the dates
  • Wedding Invitations

On the day

Absolutely, If your wedding invitation includes a venue illustration, you can use this on the guestbook alternative, simply purchase the version without the venue and we’ll ad the venue for no extra cost. The venue illustration can also be added to a venue portrait print, the menu design and table numbers.

The venue illustration file remains with us, Venue drawings maybe re-used for other stationery if it’s already been drawn. If you’d like to use a venue drawing that’s already been used, it is £25. Created by Magic Ltd. own the right to all venue drawings, and can reuse them.

Yes the minimum order varies across all wedding stationery items, Large format signage has no minimum limitation.

  • Wedding invitations – 30 minimum
  • Wedding menus – 30 minimum
  • Place name cards – 40 minimum
  • Stickers & seels – 500 minimum

You will need to order enough invitations to allow for one wedding invitation per household or couple. We also recommend ordering 5% more than you need, to account for extras or if any get lost in the post.  (You may also want to keep one or two as keepsakes!)

We recommend that you order more than you need to avoid this issue, however, If this problem does arise, please get in touch and we’ll do our best to help.

Our process may be different from other wedding stationers, we accept payment up front before the work begins.

Payment plans are available via Clearpay and Paypal to help split the cost over a timeframe.

Design Proofs and Approval

As many as you need! We want you to be 100% happy. Text, layout, colours and florals can all be tweaked.

Venue illustrations are created using a high resolution image, please send over images that yo are 100% happy with to begin with. Venue illustrations aren’t so easily changed once they’re complete.

We don’t supply printed proofs. You are welcome to print out the design proofs we send you, however it may be a better depiction of the colours viewing it on screen.

Our printing is done professionally by our trusted print supplier. We do use a third party to print our large format and stationery items as they provide the highest standard. From time to time there may be delays to printed products which is out of our hands, we will do our best to avoid delays and will keep you informed if there is a delay (which rarely happens).

Printing & Delivery

All orders over £40 will qualify for free standard UK mainland delivery, if you would like to see pricing on orders less than £40 please see delivery.

Any changes made to an order after the proofs have been signed off will incur a charge and additional printing costs.

Unfortunately you will not be able to return any items, this is due to all of your items being personalised for you and your wedding day.

Each piece of wedding stationery has a different processing/delivery timeframe, please see our delivery page for up-to-date delivery times.

Your invites will arrive wrapped in tissue paper and boxed.

All invites come unassembled, unless you’d we assembled each set – please get in touch for this option. This is £1 per invite.

FAQs2023-10-28T09:09:08+00:00

Before you place an order

We currently sell A4 and A3 frames with our personalised prints, we hope to add larger framing options in the near future. Please see our framing page for more information on the quality of our framing.

We currently sell our products to UK mainland customers only. For more information, take a look at our Delivery page before placing your order.  

Pixelated or blurry photos are not great when trying to create one of our illustration using a photo. Making sure that your photos are in high resolution is one of the first steps to ensure your illustrated print would turn out great.

To check a photo’s resolution on a Windows PC, select the file you want to use. Right-click on the image and then select “Properties.” A window will appear with the image’s details. Go to the “Details” tab to see the image’s dimensions and resolution. Checking a photo’s resolution on a Mac is similar to a PC. Select the image you want to use and “Right-click” on it. Click on “Get Info” Hi-res images are at least 300 pixels per inch (ppi) and approximately 2,000 pixels in length. If you have any queries about your image, please just get in touch.

We always aim to do our best to get orders out in a timely manner, please get in touch before placing an urgent order, we will do our best to place you higher on the order queue. Please see delivery for timescale estimates.

Monday – Thursday | 9am-5pm

Friday  | 9am-2pm

Please allow extra time for replies outside of these timeframes.

We aim to keep our products in stock, however at times certain products require additional products to create the finished item. These products rely on those products to be in stock. If the item is still seen as part of our catalogue of products, it should be back in stock very soon!

We aim to get back to our customers within a reasonable timeframe, please see our opening hours to check were in the office. If we still haven’t got back to you and it’s been a while it may be that your email hasn’t quite made it to our mailbox, please message us on whatsapp or facebook messenger.

If we are taking a short break the response time will be longer. (This will be a clear notification on the delivery page at the top)

Help with your order

If you’ve made a mistake, don’t panic! Our support centre is here to help.

Maybe you’ve accidentally added something you don’t want, or left out a crucial addition to one of your designs. Please get in touch with the team as soon as you notice the error, as we may be able to amend it before it’s designed and printed.

Whatever the problem, we can organise a re-print at a discounted price. As long as your order was placed within the last 30 days, we can provide reprints, duplicates and corrections as a lower cost. Reach out to customer service to find out more. 

We want you to enjoy your purchase from Created by Magic, but we know every now and then you might need to return a product. 

Unfortunately, we cannot accept personalised items back unless there is a fault with the product. If you are unhappy with your order in any way, please contact us and we will be happy to discuss a refund or exchange. 

Non-personalised items can be returned in their original condition and packaging within 14-days of delivery. We recommend sending via registered post. We will then either replace or refund the goods, depending on your wishes. All return postage is the responsibility of the purchaser. 

If the goods you are returning are defective or damaged, we will examine them on return and notify you of your refund via e-mail as soon as possible. Refunds are processed within 30 days of an e-mail confirmation of receipt and confirmation the item(s) are defective. Money is transferred back to the same payment method used at the time of purchase. 

In the event we cannot refund via your original payment method, we will instead issue a cheque to the address used on the order. If you are unsure of any part of our returns policy, please don’t hesitate to contact us at customer support.

If your order has not yet been processed or dispatched, you will still be able to cancel your order. If the order has already been dispatched or you have already received it, please see Can I return my personalised print for more information on our returns policy.

Orders typically arrive within two weeks, though timing can vary. If three weeks have passed since your order was placed, please first check your prints have not been received by another member of your household then please get in touch.

Refunds take an average of seven days after we receive returned products at Created by Magic. If no goods were supplied but a refund is requested, it takes 24 hours for us to process a refund after being informed of order cancellations. 

Please head to our Delivery page for more information on printing times, processing and delivery turnaround. 

Our confirmation emails sometimes get blocked by providers. Just like our dispatch and processing emails, they might end up in your spam or junk folder. If you can’t find the email after checking this folder, please get in touch with our team. 

We don’t currently offer tracking on A4 unframed personalised prints.

We can provide tracking on wedding invitations, large format printing (a3+) and framed prints. If you would like tracking for these items please get in touch with our team.

Delivery2024-05-20T20:29:09+00:00

Please add PROCESSING and DELIVERY timescales together for an estimation on delivery.

OUR PROCESSING TIMES

MOST UP TO DATE

Everything we send is made to order, please see approximate processing times

Bespoke portraits – processed within 5 working days
Personalised prints – processed within 3 days
Wedding Stationery (collection design) – processed within 5 working days
Wedding Stationery (bespoke design) – processed within 8-10 working days

Delivery Timescales

A4 PRINTS

2nd Class Standard Delivery

Cost: £2.25
Your package will be posted 2nd class via Royal Mail, great value without tracking, so should arrive 2-4 days after dispatch.

1st Class Delivery

Cost: £3.25
Your package will be posted 1st class via Royal Mail, great value without tracking, so should arrive 1-3 days after dispatch.

FREE 2nd Class Standard Delivery

Free Standard UK delivery when you spend over £90, A4 Prints & Wedding invitations/small stationery only, must reach £90 minimum before discount

LARGE FORMAT & FRAMING

A3 – A1 Prints & Boards & Bespoke framing

1st Class Delivery

Cost: £6.50
Your package will be posted 1st class via DPD, with tracking, should arrive 3-5 days after dispatch.

SCOTTISH HIGHLANDS, NORTHERN IRELAND & CHANNEL ISLANDS

LARGE FORMAT & FRAMING

Due to our large format suppliers changing their delivery costs to Scottish Highlands, Northern Ireland and Channel Islands we have had to change our delivery costs to reflect this.

Large format is only available for delivery via courier service, if the delivery address for your order is within the zones above then these products will come with a charge at the checkout.

1st Class Delivery

Cost: £15.50
Your package will be posted 1st class via DPD, with tracking, should arrive 3-6 days after dispatch. (estimate)

HAVE A QUESTION ABOUT DELIVERY?

DROP US A MESSAGE

If your item needs to be sent urgently, please get in touch, we will try to do our best to accommodate with processing times.

Privacy & Cookie Policy2023-12-30T11:07:48+00:00

Privacy Policy

Created by Magic (“we”), we’re all about respecting your privacy.

This notice, along with any rules on our website, contracts between us, or other documents we talk about here, tells you how we handle your personal info. It’s important stuff, so take a moment to read through it. It explains how we view your data and what we do with it. When you visit our websites or share info with us, you’re agreeing to how we handle things as described here.

For the purpose of and thereafter the General Data Protection Regulation (Regulation (EU) 2016/679, the “GDPR“) as amended, supplemented or replaced from time to time (“Data Protection Law“), the data controller is Created by Magic Limited, with registered company number 09462802.

  • When you visit our website and buy stuff: Whether you have an account or buy as a guest, online or in-store, we collect info.
  • Creating an account: When you make an account with us, we gather some details.
  • Shopping online: We use cookies and similar tech when you shop online. You can control these settings on our site.
  • Connecting on social media, joining contests, surveys, or chatting with us: When you engage with us on social media or take part in activities like contests, surveys, or reviews, we collect info.
  • Reaching out to us: Whenever you contact us with questions or complaints, we note down the info you share.
  • Filling in forms: Any info you put in forms on our site is collected.
  • Subscribing to our marketing: If you sign up for our newsletters or marketing stuff, we keep that info too.
  • Third-party info: Sometimes, if you allow other companies to share info with us, we might get details from them about you.

 

Cookie Policy

We may collect the following information:

  • name
  • email address

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • We periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We can send these up to once a month.

When you purchase a product from our website you will automatically join an exclusive email list, we will only send you an email once every quarter to offer you a discount code.. we will NEVER sell your data.

  1. Enhanced Functionality Cookies: These cookies make the website work better for you by adding cool features and personal touches. Sometimes, they’re set by us, and sometimes by other companies we work with. If you don’t allow these cookies, some parts of the site might not work as well.
  2. Traffic and Performance Cookies: These cookies help us count how many people visit our site and where they come from. They also show us which parts of the site are super popular and which ones aren’t. But don’t worry, they don’t tell us who you are personally. If you say no to these cookies, we won’t know when you visited, and we can’t make the site better based on that info.
  3. Advertising Cookies: These cookies come from our friends who advertise with us. They help those companies learn what you’re into so they can show you ads you might like on other websites. They don’t keep your personal info, just some details about your internet browser. If you don’t want these cookies, you might see fewer ads that match your interests.
  4. Collecting Info: Sometimes, we gather general info about your computer, like its IP address, operating system, and browser type. It’s just to keep track of how people use the site and doesn’t tell us who you are.

Remember, cookies are like little pieces of info stored on your computer that help websites remember things. They store things like when you visited the site, if you’ve been there before, and where you came from.

Terms & Conditions2024-01-23T10:26:23+00:00

Terms & Conditions

Important Information for you as our customer

Pursuance of the following Terms of Service agreed by you, in reading and agreeing to the use of this Site, you are further encouraged to read the policies outlined on www.createdbymagic.com before proceeding to make an order.

Terms of Acceptance

These provisions include the Privacy Policy along with any other documentation referred to or relating to these requirements and set out in the Terms of Service. It allows you the use of the website of www.createdbymagic.com (referred to as the “Site”), or our mobile application service (the “App”) (along with the “Service”), as a user registered with us or guest user (“Customer Terms”.)      

The Customer Terms and documentation referred to within along with any part of the Service will be subject to update now and then. These updates or changes are notified by uploading to the Site. Therefore, it is advised to review the Customer Terms for any changes periodically. In using this Site, you have agreed to the Customer Terms, and it’s binding. If however, you are not agreeable to the Customer Terms, then do not use any part of these services.

1. About Us

We, Created by Magic Limited (“we”) operate the services registered on the company number 0946802 in England.

2. Admittance to our Service

The admittance to our Services is allowed on a provisional basis. We hold the rights to amend or withdraw the services provided by us through this Site devoid of any notice. We cannot be held liable if any time and for any length of a period; the Services are not available for any reason.

We may also limit registered users now and then to the rights to use any or all of our Services. All personal data and any other information provided to us by you are processed in keeping with our Privacy Policy and in providing such information and personal data it is deemed you agree to our Privacy Policy terms.

3. As Part of Our Security

Our security procedures require that you select or be awarded a user’s password or identification code that must be treated by you as classified and not disclose to third parties. 

4.    Returns and Refunds

In the event, you want to discuss or arrange a refund or an exchange of any non-cancellable item (non-cancellable items are defined below.) You can either contact the www.createdbymagic.com directly using the contact form facility.

Read more 

5.    Linking to Our Homepage

You can only link to our website in a way that is fair and legal. Your links should not damage our prestige and they cannot be utilised to get the advantage of it. Your links to our homepage do not suggest any form of association with us or any approval on or side. Thus, the links should not convey any such idea. In any violation of These Customer Terms, the company distinctly owns the privilege to revoke the permission granted to the user in this clause and to take any suitable action regarding it.

We have the privilege to withdraw the linking permission at any time. You are prohibited to add links to any section of our site other than the homepage. It is not allowed to frame our site on any other website.

Our Site contains links to 3rd party websites that we have no control over and have not examined. We will not approve or represent or represent such 3rd parties, their content or any material in them. Please note that you enter such 3rd party websites linked to ours at your risk and will solely handle any damage or loss occurring due to you visiting or using them. It also includes the group gifting application that is provided by a 3rd party.   

6. When Uploading Content to the Site 

Content uploaded must not be in any way:

derogatory of any person;

contain matter that is unethical and distressful obscene, prejudiced, hateful, detestable, intimidating or inciting;

breaches and violates anyone’s patent, copyrights, legal publishing or violate trade mark or database rights of another individual;

be misleading to any individual; 

encourage any unlawful action;

be probable to hassle, offend, humiliate, terrorise or infuriate any person or persons; or

Be of a nature to masquerade as another individual, or to fake your individuality or association with any person.

The matter uploaded to the Site by a user will be determined as non-proprietary and not confidential. We will own the privilege to copy, use, distribute and share any such matter for any use with any third party. We cannot be held responsible or accountable to any third party,   for any substance or inaccuracy of any content uploaded by the users and hold the authority to eliminate any substance or posting a user may make on the Site.

We will also hold the rights to make known the identity of the user to a third party in the event of any legal threat and claims of infringement of their intellectual property rights, or their privacy due to the content posted or uploaded by such user.

7.    Transgressions including Hacking and Viruses

The misuse of our site or any section of our service using any malicious software including all types of viruses or by any other material that is malevolent or technologically threatening remains prohibited. It also includes hacking or attempt to hack our Site, the Site Server, computer or database or any server linked to our site. Also, you are prohibited to try to charge our site through a dissent of service or circulated rejection of service hostility.

This violation of provision will result in the immediate cessation of your right to use our website. By such violation, you will be guilty of committing a crime covered by the Computer Misuse Act of 1990. We will reveal your identity to the pertinent authorities and collaborate with them to take legal action against your crime.

8.    Statement of Relinquishment

A Statement of Relinquishment (A waiver) by us will not consist of rights and remedies for your violation of the Customer Terms due to our failure to use them as we should, or our inability to enforce you to follow them will not release you from your assent to such obligations.  Such waiver by us will never be of any subsequent defaults and will be non-effective unless we distinctly mention it to be a waiver sent to you in writing.

9.    Severability of Customer Terms

If any of these Customer Terms is recognized to be illegal or invalid to any extent, then the other terms are severed from it to that extent. However, other than that particular term, provision or clause, the rest of the stipulations will be legally binding to the fullest extent permissible by law.

10.    Summary of the Agreement

The Agreement is built on the Customer Terms. All the documents are distinctly mentioned in them. The above fact will replace and terminate all prior written or oral agreements, drafts or understandings between you and ourselves about any particular subject.

Neither you nor we are liable to any representation or warranty (innocent or negligent) outside these Customer Terms or the documents mentioned in them. Further, neither of us is held responsible for any falsification (innocent or negligent) on These Customer Terms and the documents associated with them.

11.    Enforcing the Force Majeure Clause

If we or the Seller is faced with any incident that is above our or the Seller’s level of control, including natural hazards, Acts of God, riots, war or national emergency, civil commotions, fire explosions, epidemic, lock-outs strikes or other labour controversy (with or without the participation of the Seller’s workforce) or restraints or delays which affect the conveyors or delay in supply of goods, will result in ours or the Seller’s obligations being postponed until the circumstances cease.

12.    Limitations & Rights of the Third Parties

Any intermediary (employee, agent, officer, representative or subcontractor of either Created by Magic or the Seller) cannot enforce any of the provisions in the Customer Terms under the Contracts (Rights of Third Parties) Act 1999 or any other way. Nothing included in this clause deprives Created by Magic of its rights when acting as a commercial agent of any Seller.

13.    The Authority of the Contracts

The courts of England will administer any controversy that arises or related to our site or App. It should also be noted that the English Law will determine any breach of contract or disputes in purchasing of goods through the App or the Site.

14.    Feedback, Comments, Compliments and Complaints

General comments about the site are encouraged. You may use createdbymagic.com/contact for this purpose.

15.    Additional Terms of Service

The extra Terms of Service that apply to certain products and services are listed below.

16. Special Terms of Service for gift vouchers

When you are purchasing or redeeming a gift voucher from www.createdbymagic.com, it should be noted that we recognize you as having accepted both conditions for the Site and the Terms of Service for the gift vouchers and remain bound by them.

The Terms of Service for the gift vouchers are as follows:

Purchasing and Redeeming Gift Vouchers

1.    The buyers of gift vouchers from Created by Magic should choose its type and design as wished.

2.    The dispatching of email gift vouchers to the designated email will be done immediately after clearing of the payment.

3.    The dispatching of the printable gift voucher will be delivered by email in the form of a downloadable PDF immediately after the clearing of the payment.

4.    The responsibility of providing an accurate email address lies solely with the purchaser. Created by Magic cannot be held responsible for wrong deliverance of gift vouchers because of a customer’s error in furnishing an incorrect or mistyped email address.   

5.    You may purchase a gift voucher using a credit or debit card in pounds sterling (PayPal payment are presently not accepted)

6.    When you redeem the gift voucher, you must enter the exclusive gift voucher code on the voucher at the checkout.

7.    If the value of the items you purchase is lesser than the value of the voucher, then the balance is transferred to “my funds” in your www.createdbymagic.com account.

8.    If the value of your order is more than the value of the gift voucher, then the balance must be paid only through debit or credit cards (PayPal payment is not accepted)

9.    The gift voucher and any top up payment will be debited before the seller approves your request to purchase a particular item. In the event the Seller refuses your offer to pay with a gift voucher the amount of the gift voucher will be transferred to “my funds” in your www.createdbymagic.com account. The top-up payment will then be debited back to the credit or debit card.

10.    The Standard Terms of Service will apply to the items bought with the gift voucher.

General Terms of Service for a gift voucher

11.    When a gift voucher is purchased and/or redeemed, you are considered to having understood and accepted these Terms of Service and remain bound by them.

12.    The Terms of Service of the Site will also apply to gift vouchers. If any conflict or inconsistency arises between the Terms of Service of the Site and gift vouchers, the latter will prevail to the extent of the conflict or inconsistency. The defined terms used on the website will also apply to these gift voucher Terms of Service.

13.    The gift vouchers can be redeemed only at createdbyamagic.com to purchase any available item displayed on the Site including p&p.

14.    Gift vouchers are defined as an arrangement between you and us, the holder of the gift voucher, but not the seller. Therefore, they cannot be redeemed on any individual Sellers websites in www.createdbymagic.com.

15.    Purchasing of goods and gift vouchers should not be done in the same transaction on the created by magic website.

16.    No Gift vouchers can be utilised to buy any other gift vouchers.

17.    €500 is the maximum value of a gift voucher that is purchasable in a single order.

18.   Payment for a single order may be completed by redeeming one or more gift vouchers.

19.    We cannot be held accountable for any stolen, corrupted, destroyed, deleted or unauthorized usage of a gift voucher.

20.    We are not liable for not having delivered the gift voucher to the recipient’s email due to their spam filters or firewalls or mailbox capacity being exceeded, or for any other reasons beyond our control.

21.    If a purchaser cancels the gift voucher within 7 working days from the date of purchase, then it shall be cancelled and refunded to the buyer. Please note that gift vouchers are not redeemable for cash nor are they assignable or transferable.

22.  Gift vouchers expire after one year from the date of dispatch, and should be redeemed before that. 

23. Created by Magic, whose registered address is at Kemp House, 152 City Road, London EC1V 2NX, is responsible for providing and operating the gift vouchers.

17. Terms of Service for Promotional Codes

1. The use of a promotional code deems you have read and understood and agree to the Terms of Service that bind them.

2.    These Terms of Service set out within will apply to the promotional codes and their Terms of Service. It should also be noted that in case of any conflict or confusion between the Terms of Service of the promotional codes and the site, the latter will prevail to the extent of the conflict or confusion.

3.    Createdbymagic.com’s promotional codes can be used only on the Createdbymagic.com’s Site for purchasing items displayed on it not including delivery charges.

4.    The promotional codes cannot be used on the Seller’s website as they are valid only between you and us.

5.    The Promotional codes cannot be utilised to purchase gift vouchers. Also, they should not be used in combination of any other offers or promotional codes on our site for the same transaction (restrictions are not limited)

6.    The promotional code discounts apply to the whole Shopping Basket and excludes delivery costs. Promotional codes consist of numbers and letters, e.g., SUKVST1234567. The codes should be entered on the payment page during the checkout for discounts to apply on your purchase.

7. Each promotional code is subject to a restricted stretch of time for use and limited to number of orders per code and will cease to be valid on exhausting these limits. Further details and specific Terms of Service set out for each promotional code and such limits are set out in the communication sent to you with the code. 

8. The right for suspension and change or rescind any promotional codes, at any given time is retained by www.createdbymagic.com, in the event arising of circumstances that make it necessary to do so. Createdbymagic.com also retains the previlage to renew these Terms of Service now and then appending further Terms of Service for particular promotional codes as and when necessary. We advise you to regularly review the Terms of Service for changes in view of the promotional codes.

9. The promotional codes provided by us carry no monetary value and is not transferrable or can be reassigned or forwarded to any other person.   

10. There will be no redemption cost for any promotional codes included in any refunds that you may be permitted to receive and will be entitled to receive no more than the price you paid on the closing basket price. 

11. The promotional codes provided are operated by our office registered at Created by Magic, Kemp House, 152 City Road, London EC1V 2NX

18. Contact us

You can email us at via our contact page

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Connect with the Created By Magic Team!

If you ever find yourself with a question about our range of award-winning products or need to know our opening hours, or even if you just want to send a friendly “hello,” don’t hesitate to get in touch. We genuinely look forward to hearing from you and are here to help with any inquiries or assistance you may need. At Created By Magic, your thoughts, questions, and greetings are always welcome, and we’re just a message away.

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