Coronavirus (COVID-19)

As a business, the health and wellbeing of our customers is always our top priority. We are closely monitoring the Coronavirus (COVID-19) situation as it unfolds and are continuing to adapt, following the guidance issued by the government and health authorities to help keep everyone as safe as possible. Our thoughts go out to anyone who has been personally impacted, and we hope that you and your families are safe and well.

For the moment, our online store remains safe and open and we’ve implemented several additional precautions, continuing to closely monitor the situation. We are available for you to shop from home at createdbymagic.com and will continue to send email updates and deliver the best possible service. The days, weeks and months ahead will be testing and ever-changing for us all and we will keep you updated as the situation evolves.

In the meantime, we would like to say a personal thank you to each and every one of our customers, our team and our partners for your continued support.

Best wishes to you and your loved ones,

Laura & The Created by Magic Team

Frequently asked questions

At present there are no delays in processing orders, However, due to the unusual circumstances within the UK, some deliveries may arrive later than expected. Although this isn’t the experience we’d hope for our customers, we appreciate your patience and understanding.

Please allow 3-15 working days (Monday-Friday) for your order to arrive.

Please see Royal Mail update below (Will COVID-19 affect my delivery?)

Latest statement from Royal Mail:

Tuesday 14 July 2020

Deliveries and collections should take place in all parts of the UK today, Tuesday 14 July. However, despite our best endeavours, it’s likely some areas of the country may experience some level of disruption due to Coronavirus-related absences at mail centres or local delivery offices. We’re sorry about this. Every item of mail is important to us, so we’re working hard to keep any delays to a minimum. Thank you for your patience and understanding during these unprecedented times.

We send our parcels using Royal Mail delivery service, this is direct from their website:

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

We currently have no suspected cases of COVID-19 and we continue to monitor the situation very closely. We will keep you, our customers, up to date with any developments.