Choose the product you'd like, select the available size and personalisation options, enter the details requested on the product page and add it to your basket.

For products created from a photograph, you'll also be able to supply the image required for your design.

Possibly! I love hearing your ideas. If you have something specific in mind that you can't find within the existing collection, please get in touch with as much information as possible and I'll let you know whether it's something I can create.

I'll always do my best, but please contact me before placing an urgent order so I can check the current workload and let you know what's possible.

Current processing and delivery information can be found on the Delivery page .

I aim to keep products available wherever possible. Occasionally an item may temporarily be unavailable because one of the materials needed to make it is out of stock.

If the product is still shown within the Created by Magic collection, it will usually return once the required materials are available again.

Created by Magic currently sells physical products to UK mainland customers.

Please check the Delivery page for the latest delivery information before ordering.

Monday – Thursday: 9am–5pm
Friday: 9am–2pm

Please allow additional time for replies sent outside these hours.

The best portraits start with a clear, good-quality photograph. Ideally the subject should be in focus, well lit and large enough to see the important details.

Avoid screenshots, heavily compressed images and blurry photographs wherever possible. Sending the original image from your phone or camera is usually best.

If you're unsure, please send the photograph to me and I can advise before you order.

I will always do my absolute best with the photograph you have. I completely understand that when creating a memorial portrait, particularly of a pet from many years ago, there may not be another photograph available.

If it's an old photograph, a photograph of a printed photo or a lower-resolution image, please send it to me and mention that it's the only photograph you have. I'll advise you on the best option.

Where possible, the best result comes from a photograph showing the pets together. This helps keep their angles, lighting and image quality consistent.

If you don't have a photograph of the pets together, please get in touch with the photographs you have. Headshot-style portraits can sometimes be a better option when combining separate images.

Yes. Created by Magic portraits are digitally created from your photograph using digital brushes, allowing your own pet, family member, home or special place to become part of the finished artwork.

Created by Magic uses carefully selected fine art papers depending on the product and size ordered.

A4 personalised prints may be produced on beautifully textured Tintoretto Gesso, while larger and framed artwork may use fine art papers selected to suit the finished piece.

The individual product page will show the relevant options for the item you're ordering.

Framing is available for selected Created by Magic prints and sizes.

Please visit the Framing page for current framing information and options.

Sometimes, yes. If you need a larger version of a particular design, please get in touch before ordering.

For artwork created from a photograph, the image quality becomes particularly important at larger sizes, so I'll need to check your image before confirming what's possible.

Turnaround times can vary depending on the product, whether artwork needs to be created and the time of year.

For the latest processing and delivery estimates, please check the Delivery page before ordering.

Order confirmation, processing and dispatch emails can occasionally be filtered into spam or junk folders, so please check there first.

If you still can't find your confirmation, please contact me with the name and email address used when ordering.

Please first check the current estimated times on the Delivery page and check whether another member of your household has accepted the parcel.

If your order is beyond the expected delivery window, please contact me with your order number so I can help.

Tracking availability depends on the product and delivery service used. Larger-format and framed orders may use a tracked service, while some standard print orders may not include tracking.

Please see the Delivery page for the latest information.

Please contact me as soon as you notice the mistake. If production hasn't started, I may still be able to change the details for you.

Once a personalised item has been created or printed, changes may require a reprint.

Please contact me as soon as possible with your order number and the correct address.

If your order has not yet been dispatched, I'll do my best to update it before it leaves the studio.

Yes. If you need another copy, duplicate or reprint of a previous Created by Magic order, use the dedicated reprints page.

Order a reprint, duplicate or additional copy →

Yes. If your original item has already been produced and you need a corrected version, you can use the dedicated reprints, duplicates, copies and corrections listing.

Visit Reprints & Corrections →

Please contact me as quickly as possible if you need to cancel or change an order.

Because personalised products are created specifically for you, cancellation may not be possible once production has begun.

Please see the Returns & Cancellation Policy for the full terms.

Personalised products are made specifically to your requirements and therefore have different return conditions from standard non-personalised products.

Please read the Returns Policy for the full information.

Please contact me as soon as possible and include your order number along with clear photographs showing the problem.

I'll review what has happened and help arrange the appropriate solution.

Once a refund has been approved and processed, the time it takes to appear back in your account can vary depending on your original payment method and payment provider.

Please allow for studio opening hours when waiting for a response:

Monday – Thursday: 9am–5pm
Friday: 9am–2pm

It's also worth checking your spam or junk folder in case my reply has been filtered there.

If you're still waiting after a reasonable period, please send your message again through the Contact page .