Coronavirus (COVID-19)

As a business, the health and wellbeing of our customers is always our top priority. We are closely monitoring the Coronavirus (COVID-19) situation as it unfolds and are continuing to adapt, following the guidance issued by the government and health authorities to help keep everyone as safe as possible. Our thoughts go out to anyone who has been personally impacted, and we hope that you and your families are safe and well.

For the moment, our online store remains safe and open and we’ve implemented several additional precautions, continuing to closely monitor the situation. We are available for you to shop from home at createdbymagic.com and will continue to send email updates and deliver the best possible service. The days, weeks and months ahead will be testing and ever-changing for us all and we will keep you updated as the situation evolves.

In the meantime, we would like to say a personal thank you to each and every one of our customers, our team and our partners for your continued support.

Best wishes to you and your loved ones,

Laura & The Created by Magic Team

Frequently asked questions

We are providing our full service at this time, with no delays, giving you peace of mind that we can continue to provide you with the same service as you have come to expect from us.

We will keep you updated on social media should this service change.

Please see Royal Mail update below (Will COVID-19 affect my delivery?)

8th April 2020

Latest statement from Royal Mail:

We are seeking to deliver as comprehensive a service as possible at all times

We are committed to ensuring we deliver for the country. Our colleagues are keeping the mail moving – delivering letters and parcels across the UK, including to those who find it difficult to leave their homes.

Throughout this crisis, we will continue to deliver the most comprehensive service we can to all our customers. However, as cases of coronavirus increase across the UK we, along with other organisations, are experiencing growing levels of employee absence due to illness and self-isolation.

Absence rates are currently significantly higher than what we normally expect at this time of year. To manage these severe absence levels – which are growing – we are implementing a range of mitigations. These include changing the time guarantee on Special Delivery and deploying non-operational managers in Delivery. We are working closely with approximately 11,000 Post Offices that remain open to provide another avenue – where appropriate – for you to access essential mail services. Please click here to find out information on Post Office opening timesOpens in a new window.

Despite our best endeavours, it is likely that some areas of the country will experience a reduction in service levels due to coronavirus-related absences at their local mail centre or delivery office.

We will continue to actively monitor this rapidly evolving crisis. We will keep talking to you. And, we will continue to focus on the delivery of our two priorities: i) safeguarding the health and wellbeing of our people and the communities we serve; and ii) delivering as comprehensive a service as possible at all times.

Thank you for your support and patience.

We send our parcels using Royal Mail delivery service, this is direct from their website:

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

We currently have no suspected cases of COVID-19 and we continue to monitor the situation very closely. We will keep you, our customers, up to date with any developments.