8th April 2020
Latest statement from Royal Mail:
We are seeking to deliver as comprehensive a service as possible at all times
We are committed to ensuring we deliver for the country. Our colleagues are keeping the mail moving – delivering letters and parcels across the UK, including to those who find it difficult to leave their homes.
Throughout this crisis, we will continue to deliver the most comprehensive service we can to all our customers. However, as cases of coronavirus increase across the UK we, along with other organisations, are experiencing growing levels of employee absence due to illness and self-isolation.
Absence rates are currently significantly higher than what we normally expect at this time of year. To manage these severe absence levels – which are growing – we are implementing a range of mitigations. These include changing the time guarantee on Special Delivery and deploying non-operational managers in Delivery. We are working closely with approximately 11,000 Post Offices that remain open to provide another avenue – where appropriate – for you to access essential mail services. Please click here to find out information on Post Office opening timesOpens in a new window.
Despite our best endeavours, it is likely that some areas of the country will experience a reduction in service levels due to coronavirus-related absences at their local mail centre or delivery office.
We will continue to actively monitor this rapidly evolving crisis. We will keep talking to you. And, we will continue to focus on the delivery of our two priorities: i) safeguarding the health and wellbeing of our people and the communities we serve; and ii) delivering as comprehensive a service as possible at all times.
Thank you for your support and patience.