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Important Information for you as our customer
Pursuance of the following Terms of Service agreed by you, in reading and agreeing to the use of this Site, you are further encouraged to read the policies outlined on createdbymagic.com before proceeding to make an order.
Terms of Acceptance
These provisions include the Privacy Policy along with any other documentation referred to or relating to these requirements and set out in the Terms of Service. It allows you the use of the website of createdbymagic.com (referred to as the “Site”), or our mobile application service (the “App”) (along with the “Service”), as a user registered with us or guest user (“Customer Terms”.)
The Customer Terms and documentation referred to within along with any part of the Service will be subject to update now and then. These updates or changes are notified by uploading to the Site. Therefore, it is advised to review the Customer Terms for any changes periodically. In using this Site, you have agreed to the Customer Terms, and it’s binding. If however, you are not agreeable to the Customer Terms, then do not use any part of these services.
1. About Us
We, Created by Magic Limited (“we”) operate the services registered on the company number 0946802 in England.
2. Admittance to our Service
The admittance to our Services is allowed on a provisional basis. We hold the rights to amend or withdraw the services provided by us through this Site devoid of any notice. We cannot be held liable if any time and for any length of a period; the Services are not available for any reason.
We may also limit registered users now and then to the rights to use any or all of our Services. All personal data and any other information provided to us by you are processed in keeping with our Privacy Policy and in providing such information and personal data it is deemed you agree to our Privacy Policy terms.
3. As Part of Our Security
Our security procedures require that you select or be awarded a user’s password or identification code that must be treated by you as classified and not disclose to third parties.
4. Returns and Refunds
In the event, you want to discuss or arrange a refund or an exchange of any non-cancellable item (non-cancellable items are defined below.) You can either contact the createdbymagic.com directly using the contact form facility.
5. Linking to Our Homepage
You can only link to our website in a way that is fair and legal. Your links should not damage our prestige and they cannot be utilised to get the advantage of it. Your links to our homepage do not suggest any form of association with us or any approval on or side. Thus, the links should not convey any such idea. In any violation of These Customer Terms, the company distinctly owns the privilege to revoke the permission granted to the user in this clause and to take any suitable action regarding it.
We have the privilege to withdraw the linking permission at any time. You are prohibited to add links to any section of our site other than the homepage. It is not allowed to frame our site on any other website.
Our Site contains links to 3rd party websites that we have no control over and have not examined. We will not approve or represent or represent such 3rd parties, their content or any material in them. Please note that you enter such 3rd party websites linked to ours at your risk and will solely handle any damage or loss occurring due to you visiting or using them. It also includes the group gifting application that is provided by a 3rd party.
6. When Uploading Content to the Site
Content uploaded must not be in any way:
derogatory of any person;
contain matter that is unethical and distressful obscene, prejudiced, hateful, detestable, intimidating or inciting;
breaches and violates anyone’s patent, copyrights, legal publishing or violate trade mark or database rights of another individual;
be misleading to any individual;
encourage any unlawful action;
be probable to hassle, offend, humiliate, terrorise or infuriate any person or persons; or
Be of a nature to masquerade as another individual, or to fake your individuality or association with any person.
The matter uploaded to the Site by a user will be determined as non-proprietary and not confidential. We will own the privilege to copy, use, distribute and share any such matter for any use with any third party. We cannot be held responsible or accountable to any third party, for any substance or inaccuracy of any content uploaded by the users and hold the authority to eliminate any substance or posting a user may make on the Site.
We will also hold the rights to make known the identity of the user to a third party in the event of any legal threat and claims of infringement of their intellectual property rights, or their privacy due to the content posted or uploaded by such user.
7. Transgressions including Hacking and Viruses
The misuse of our site or any section of our service using any malicious software including all types of viruses or by any other material that is malevolent or technologically threatening remains prohibited. It also includes hacking or attempt to hack our Site, the Site Server, computer or database or any server linked to our site. Also, you are prohibited to try to charge our site through a dissent of service or circulated rejection of service hostility.
This violation of provision will result in the immediate cessation of your right to use our website. By such violation, you will be guilty of committing a crime covered by the Computer Misuse Act of 1990. We will reveal your identity to the pertinent authorities and collaborate with them to take legal action against your crime.
8. Statement of Relinquishment
A Statement of Relinquishment (A waiver) by us will not consist of rights and remedies for your violation of the Customer Terms due to our failure to use them as we should, or our inability to enforce you to follow them will not release you from your assent to such obligations. Such waiver by us will never be of any subsequent defaults and will be non-effective unless we distinctly mention it to be a waiver sent to you in writing.
9. Severability of Customer Terms
If any of these Customer Terms is recognized to be illegal or invalid to any extent, then the other terms are severed from it to that extent. However, other than that particular term, provision or clause, the rest of the stipulations will be legally binding to the fullest extent permissible by law.
10. Summary of the Agreement
The Agreement is built on the Customer Terms. All the documents are distinctly mentioned in them. The above fact will replace and terminate all prior written or oral agreements, drafts or understandings between you and ourselves about any particular subject.
Neither you nor we are liable to any representation or warranty (innocent or negligent) outside these Customer Terms or the documents mentioned in them. Further, neither of us is held responsible for any falsification (innocent or negligent) on These Customer Terms and the documents associated with them.
11. Enforcing the Force Majeure Clause
If we or the Seller is faced with any incident that is above our or the Seller’s level of control, including natural hazards, Acts of God, riots, war or national emergency, civil commotions, fire explosions, epidemic, lock-outs strikes or other labour controversy (with or without the participation of the Seller’s workforce) or restraints or delays which affect the conveyors or delay in supply of goods, will result in ours or the Seller’s obligations being postponed until the circumstances cease.
12. Limitations & Rights of the Third Parties
Any intermediary (employee, agent, officer, representative or subcontractor of either Created by Magic or the Seller) cannot enforce any of the provisions in the Customer Terms under the Contracts (Rights of Third Parties) Act 1999 or any other way. Nothing included in this clause deprives Created by Magic of its rights when acting as a commercial agent of any Seller.
13. The Authority of the Contracts
The courts of England will administer any controversy that arises or related to our site or App. It should also be noted that the English Law will determine any breach of contract or disputes in purchasing of goods through the App or the Site.
14. Feedback, Comments, Compliments and Complaints
General comments about the site are encouraged. You may use www.createdbymagic.com/contact for this purpose.
15. Additional Terms of Service
The extra Terms of Service that apply to certain products and services are listed below.
16. Special Terms of Service for gift vouchers
When you are purchasing or redeeming a gift voucher from createdbymagic.com, it should be noted that we recognize you as having accepted both conditions for the Site and the Terms of Service for the gift vouchers and remain bound by them.
The Terms of Service for the gift vouchers are as follows:
Purchasing and Redeeming Gift Vouchers
1. The buyers of gift vouchers from Created by Magic should choose its type and design as wished.
2. The dispatching of email gift vouchers to the designated email will be done immediately after clearing of the payment.
3. The dispatching of the printable gift voucher will be delivered by email in the form of a downloadable PDF immediately after the clearing of the payment.
4. The responsibility of providing an accurate email address lies solely with the purchaser. Created by Magic cannot be held responsible for wrong deliverance of gift vouchers because of a customer’s error in furnishing an incorrect or mistyped email address.
5. You may purchase a gift voucher using a credit or debit card in pounds sterling (PayPal payment are presently not accepted)
6. When you redeem the gift voucher, you must enter the exclusive gift voucher code on the voucher at the checkout.
7. If the value of the items you purchase is lesser than the value of the voucher, then the balance is transferred to “my funds” in your createdbymagic.com account.
8. If the value of your order is more than the value of the gift voucher, then the balance must be paid only through debit or credit cards (PayPal payment is not accepted)
9. The gift voucher and any top up payment will be debited before the seller approves your request to purchase a particular item. In the event the Seller refuses your offer to pay with a gift voucher the amount of the gift voucher will be transferred to “my funds” in your createdbymagic.com account. The top-up payment will then be debited back to the credit or debit card.
10. The Standard Terms of Service will apply to the items bought with the gift voucher.
General Terms of Service for a gift voucher
11. When a gift voucher is purchased and/or redeemed, you are considered to having understood and accepted these Terms of Service and remain bound by them.
12. The Terms of Service of the Site will also apply to gift vouchers. If any conflict or inconsistency arises between the Terms of Service of the Site and gift vouchers, the latter will prevail to the extent of the conflict or inconsistency. The defined terms used on the website will also apply to these gift voucher Terms of Service.
13. The gift vouchers can be redeemed only at createdbyamagic.com to purchase any available item displayed on the Site including p&p.
14. Gift vouchers are defined as an arrangement between you and us, the holder of the gift voucher, but not the seller. Therefore, they cannot be redeemed on any individual Sellers websites in createdbymagic.com.
15. Purchasing of goods and gift vouchers should not be done in the same transaction on the created by magic website.
16. No Gift vouchers can be utilised to buy any other gift vouchers.
17. €500 is the maximum value of a gift voucher that is purchasable in a single order.
18. Payment for a single order may be completed by redeeming one or more gift vouchers.
19. We cannot be held accountable for any stolen, corrupted, destroyed, deleted or unauthorized usage of a gift voucher.
20. We are not liable for not having delivered the gift voucher to the recipient’s email due to their spam filters or firewalls or mailbox capacity being exceeded, or for any other reasons beyond our control.
21. If a purchaser cancels the gift voucher within 7 working days from the date of purchase, then it shall be cancelled and refunded to the buyer. Please note that gift vouchers are not redeemable for cash nor are they assignable or transferable.
22. Gift vouchers expire after one year from the date of dispatch, and should be redeemed before that.
23. Created by Magic, whose registered address is at Kemp House, 152 City Road, London EC1V 2NX, is responsible for providing and operating the gift vouchers.
17. Terms of Service for Promotional Codes
1. The use of a promotional code deems you have read and understood and agree to the Terms of Service that bind them.
2. These Terms of Service set out within will apply to the promotional codes and their Terms of Service. It should also be noted that in case of any conflict or confusion between the Terms of Service of the promotional codes and the site, the latter will prevail to the extent of the conflict or confusion.
3. Createdbymagic.com’s promotional codes can be used only on the Createdbymagic.com’s Site for purchasing items displayed on it not including delivery charges.
4. The promotional codes cannot be used on the Seller’s website as they are valid only between you and us.
5. The Promotional codes cannot be utilised to purchase gift vouchers. Also, they should not be used in combination of any other offers or promotional codes on our site for the same transaction (restrictions are not limited)
6. The promotional code discounts apply to the whole Shopping Basket and excludes delivery costs. Promotional codes consist of numbers and letters, e.g., SUKVST1234567. The codes should be entered on the payment page during the checkout for discounts to apply on your purchase.
7. Each promotional code is subject to a restricted stretch of time for use and limited to number of orders per code and will cease to be valid on exhausting these limits. Further details and specific Terms of Service set out for each promotional code and such limits are set out in the communication sent to you with the code.
8. The right for suspension and change or rescind any promotional codes, at any given time is retained by createdbymagic.com, in the event arising of circumstances that make it necessary to do so. Createdbymagic.com also retains the previlage to renew these Terms of Service now and then appending further Terms of Service for particular promotional codes as and when necessary. We advise you to regularly review the Terms of Service for changes in view of the promotional codes.
9. The promotional codes provided by us carry no monetary value and is not transferrable or can be reassigned or forwarded to any other person.
10. There will be no redemption cost for any promotional codes included in any refunds that you may be permitted to receive and will be entitled to receive no more than the price you paid on the closing basket price.
11. The promotional codes provided are operated by our office registered at Created by Magic, Kemp House, 152 City Road, London EC1V 2NX
18. Contact us
You can email us at via our contact page
This privacy policy sets out how “Created by Magic” uses and protects any information that you give “Created by Magic” when you use this website.
“Created by Magic” is committed to ensuring that your privacy is protected. We may ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
“Created by Magic” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 2018.
What we collect
We may collect the following information:
- name
- email address
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- We periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We can send these up to once a month.
When you purchase a product from our website you will automatically join an exclusive email list, we will only send you an email once every quarter to offer you a discount code.. we will NEVER sell your data.
Security, Data & Privacy
At Created by Magic, we believe privacy is a elemental human right. You have a right to keep your personal information private. Your personal data belongs to you, not others. Whether your searching for keywords in our search engine, sending us an email through our contact page or paying with a debit card at the checkout you can do it knowing that we don’t gather your personal information to sell to organisations or advertisers. We promise that we will never share your personal data with any third parties for marketing purposes.
How we use cookies
We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
If you have previously agreed to us using your personal information for email marketing purposes, you may change your mind at any time by unsubscribing to emails at the end of emails or emailing us at createdbymagic@icloud.com
We promise that we will never share your personal data with any third parties for marketing purposes.
Delivery
UK Mainland Standard Delivery
- Processed within 2 working days
- ARRIVAL AFTER DISPATCH
- Prints: 2-4 working days
UK Mainland 1st Class Delivery
- Processed within 1 working day
- ARRIVAL AFTER DISPATCH
- Prints: 1-3 working days
Turnaround & Delivery Timeframes (UK Mainland)
Prints
1-2 working days
We aim to dispatch all orders within 1-2 working days, there are options which appear at the checkout for a faster service.
Please note these are subject to change.
Framing
5-10 working days
As always, our team focus on producing high-quality products, with a great service and a quick delivery service. Whether your order a standard framed art piece or multiple framed personalised prints, we aim to deliver all orders within 10 working days.
Stationery
8-14 working days
Once the proofs are send over to you via email and approved the print process is usually 8-14 working days including delivery to all UK locations, a little longer for international.
Outside of the UK?
We are working on our International, worldwide and ‘outside the UK mainland’ delivery & pricing. If you are outside the UK get in touch and we’ll do our best to accommodate individual requests.
Coronavirus (COVID-19)
As a business, the health and wellbeing of our customers is always our top priority. We are closely monitoring the Coronavirus (COVID-19) situation as it unfolds and are continuing to adapt, following the guidance issued by the government and health authorities to help keep everyone as safe as possible. Our thoughts go out to anyone who has been personally impacted, and we hope that you and your families are safe and well.
For the moment, our online store remains safe and open and we’ve implemented several additional precautions, continuing to closely monitor the situation. We are available for you to shop from home at createdbymagic.com and will continue to send email updates and deliver the best possible service. The days, weeks and months ahead will be testing and ever-changing for us all and we will keep you updated as the situation evolves.
In the meantime, we would like to say a personal thank you to each and every one of our customers, our team and our partners for your continued support.
Best wishes to you and your loved ones,
Laura & The Created by Magic Team
Frequently asked questions
Please don’t worry, If ANY event gets postponed you may order a correction print at a heavily reduced price here:
At present there are no delays in processing orders, However, due to the unusual circumstances within the UK, some deliveries may arrive later than expected. Although this isn’t the experience we’d hope for our customers, we appreciate your patience and understanding.
Please allow 3-15 working days (Monday-Friday) for your order to arrive.
Please see Royal Mail update below (Will COVID-19 affect my delivery?)
Latest statement from Royal Mail:
Tuesday 14 July 2020
Deliveries and collections should take place in all parts of the UK today, Tuesday 14 July. However, despite our best endeavours, it’s likely some areas of the country may experience some level of disruption due to Coronavirus-related absences at mail centres or local delivery offices. We’re sorry about this. Every item of mail is important to us, so we’re working hard to keep any delays to a minimum. Thank you for your patience and understanding during these unprecedented times.
Please get in touch with our team here:
We send our parcels using Royal Mail delivery service, this is direct from their website:
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.
We currently have no suspected cases of COVID-19 and we continue to monitor the situation very closely. We will keep you, our customers, up to date with any developments.
Frequently asked questions – FAQs
If you’ve made a mistake, don’t panic! Our support centre is here to help. Maybe you’ve accidentally added something you don’t want, or left out a crucial addition to one of your designs. Whatever the problem, we can organise a re-print at a discounted price.
As long as your order was placed within the last 30 days, we can provide reprints, duplicates and corrections as a lower cost. Reach out to customer service to find out more.
We always strive to make sure your purchase reaches you in perfect condition, but on the rare occasion it doesn’t, please don’t hesitate to get in touch with customer service. We’ll work to resolve the issue for you.
If you’ve provided the wrong contact details, please get in touch with us as soon as possible so the team can send your order to the right address. We have a quick turnaround, so be aware that if your order is dispatched to the wrong address and it’s lost, a new order will need to be placed at your expense.
We want you to enjoy your purchase from Created by Magic, but we know every now and then you might need to return a product.
Unfortunately, we cannot accept personalised items back unless there is a fault with the product. If you are unhappy with your order in any way, please contact us and we will be happy to discuss a refund or exchange.
Non-personalised items can be returned in their original condition and packaging within 14-days of delivery. We recommend sending via registered post. We will then either replace or refund the goods, depending on your wishes. All return postage is the responsibility of the purchaser.
If the goods you are returning are defective or damaged, we will examine them on return and notify you of your refund via e-mail as soon as possible. Refunds are processed within 30 days of an e-mail confirmation of receipt and confirmation the item(s) are defective. Money is transferred back to the same payment method used at the time of purchase.
In the event we cannot refund via your original payment method, we will instead issue a cheque to the address used on the order. If you are unsure of any part of our returns policy, please don’t hesitate to contact us at customer support.
If your order has not yet been processed or dispatched, you will still be able to cancel your order. If the order has already been dispatched or you have already received it, please see ‘Can I return my personalised print’ for more information on our returns policy.
We offer a range of frames to suit every budget and artwork. Please take a look at our full frame range here.
Orders typically arrive within three weeks, though timing can vary. If three weeks have passed since your order was placed, please first check your prints have not been received by another member of your household and then get in touch with our customer service team to request a refund.
Refunds take an average of seven days after we receive returned products at Created by Magic. If no goods were supplied but a refund is requested, it takes 24 hours for us to process a refund after being informed of order cancellations.
We currently sell to just to UK mainland customers. For more information, take a look at our Delivery page before placing your order.
Please head to our Delivery page for more information on printing times, processing and delivery turnaround.
If your PayPal page looks as follows, just click on “Pay with a credit or debit card“:
Pixelated or blurry photos are not great when trying to create one of our illustration using a photo. Making sure that your photos are in high resolution is one of the first steps to ensure your illustrated print would turn out great.
To check a photo’s resolution on a Windows PC, select the file you want to use. Right-click on the image and then select “Properties.” A window will appear with the image’s details. Go to the “Details” tab to see the image’s dimensions and resolution. Checking a photo’s resolution on a Mac is similar to a PC. Select the image you want to use and “Right-click” on it. Click on “Get Info” Hi-res images are at least 300 pixels per inch (ppi) and approximately 2,000 pixels in length. If you have any queries about your image, please just get in touch.
Our confirmation emails sometimes get blocked by providers. Just like our dispatch and processing emails, they might end up in your spam or junk folder. If you can’t find the email after checking this folder, please get in touch with our team.
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